Privacy Policy

 
Who we are
Our website address is: pinkprecision.ch.
Our shop is dedicated to the passion of crochet and offers handmade, unique creations, as well as the possibility to order customized items according to your wishes.
 
Data collected and forms
When you use our contact form, request a custom project, or place an order in our shop, we collect the information necessary to process your request: your last name, first name, email address, phone number, and postal address.
This data is strictly essential to communicate with you, confirm the details of your tailor-made creations, issue invoices, and ensure the shipping of your packages within Switzerland (or internationally upon request).
 
Comments and media
If you leave a comment on our site, the data entered in the comment form, as well as your IP address and browser user agent string, are collected to help us detect unwanted comments (spam).
If you upload images to the website, you should avoid uploading images with embedded EXIF GPS location data, as visitors to the website can download and extract any location data from these images.
 
Secure payments
Payments on our shop are processed via the official and secure platforms TWINT or PayPal. At no time does Pink Precision have access to your banking details, passwords, or credit card numbers. Your payment data is processed directly and exclusively by these external providers, in accordance with their own privacy rules.
 
Site security (Google reCAPTCHA)
To protect our shop, our cart, and our forms against bot attacks and spam, we use the Google reCAPTCHA service. This system invisibly analyzes user navigation to ensure that visitors are human. The technical data collected on this occasion (such as IP address or browser configuration) is transmitted to Google and is subject to Google’s terms of use and privacy policy.
 
Cookies
If you visit our login page or place an order, temporary cookies are created to save the items in your cart, your login details, and your display preferences. They strictly serve to ease your navigation so you do not have to retype everything on your next visit. A cart cookie is generally deleted when the browser is closed, while login cookies can last from a few days to several weeks if you check “Remember me”.
 
Embedded content from other websites
Articles or pages on this site may include embedded content (e.g., videos, images, articles, social media buttons like Instagram). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly. These websites may collect data about you, use cookies, or install third-party tracking tools if you have a logged-in account on their platform.
 
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
 
What rights you have over your data
In accordance with privacy legislation, if you have an account or have placed an order on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
 
Where your data is sent
Visitor comments and form submissions may be checked through an automated spam detection service.
 
Contact and complaints
For any questions regarding the protection of your data or to request its deletion, you can contact me directly by email at the following address: pink.precision@outlook.com.